AskMN: The Librarian is In
AskMN allows you to chat online with a librarian 24/7. Just submit the information on the form to the right and connect.
While Lake Agassiz Regional Library is given priority to answer your questions, you may be chatting with a librarian from another library. These librarians will not be able to access your Lake Agassiz Regional Library account or answer questions about materials you borrow, titles on hold or fees owed. For questions related to your library account, please contact us by phone, email or in person.
If you provide your email address, you will receive a complete transcript of your AskMN chat. The librarian will also e-mail follow up information if needed.
Guidelines
- If you are using Internet Explorer or Firefox , and have “session cookies” enabled in your browser, the librarian should be able to take you to various Web sites to show you the answers.
- If you have a software firewall enabled, such as Norton Internet Security, you may not be able to see chat from the librarian after you connect. If you experience such a problem, please exit the service, and, if you wish to reconnect, either disable the firewall before you return, or check these instructions on how to configure it to work with our service. Remember to re-enable the firewall after the session is over.
- Opera, AOL’s browser, and WebTV are not supported.
- If you use Windows XP and have Service Pack 2 installed, you must configure it to work with our software in order to chat with the librarian. Please check these instructions.
- If you are a MAC user we will be able to send you web pages, but you will not be able to take us to other websites during the session.
- Please do not try to bookmark (add to favorites) or print anything during the session! At the end of the session, you will receive a list of live links, which will allow you to go back and visit all of the pages the librarian showed you. You can bookmark anything you want at that time. If you try to bookmark during the session, you may experience a disconnect.
- There are forward, back and refresh buttons within the software’s shared web page frame that you can use.
- If you must open a second browser for any reason while connected, please use the “start” menu or taskbar shortcut, not control “n” or File “new”. If you do so, you will crash.
