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Branch Manager/Library Associate II – Breckenridge Public Library (Breckenridge, MN)

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Summary:

This is an administrative position supporting the mission of Lake Agassiz Regional Library to enrich lives and strengthen communities. Position requires contact with library customers, the handling of materials, reference and information services, programming and outreach, and general daily library operations. This position requires a considerable amount of independent judgement with supervisory responsibilities under the general direction of a Hub Supervisor.

In Medium Branch Libraries (Branch Manager): 

  • Responsible for day to day operations and success of the library.
  • May work with the local library board, Friends of the Library organization, and other library support organizations.
  • May work with city officials on building issues and community needs.

Supervisory Responsibilities:

  • Fosters a supportive, encouraging and positive team and work environment.
  • Hires, discharges, and disciplines in conjunction with Hub Supervisor, Executive Director and HR Director.
  • Provides clear expectations, training and mentorship for successful job performance.
  • Plans, delegates, schedules and directs work of subordinate staff, volunteers, and community service workers.
  • May supervise Library Assistants, Library Associates and volunteers.

Essential Duties:

  • Creates excellent customer experiences – making customers feel welcome and providing positive and memorable interactions.
  • Mediates and resolves customers complaints and concerns.
  • Provides reader’s advisory, reference, interlibrary loan services, information and referral services and answers directional questions, fostering information literacy.
  • Explore and meet the information needs of various audiences in the community.
  • Assists and instructs customers with the downloading of eBooks and eAudiobooks, and other downloadable resources.
  • Troubleshooting and instructing in the use of computer/technology and device issues.
  • Cultivates relationships and partnerships with leaders from the community, agencies, organizations, and schools to promote the library and its resources and meet community needs.
  • Supports community needs by overseeing, planning and executing meaningful and purposeful library programs or workshops in both the library and through outreach in the community.
  • May develop, implement and promote year-round programming for youth of all ages.
  • Work in conjunction with Supervisor and the Marketing Coordinator to plan, develop and implement public relations and marketing initiatives, including the use of social networking sites, or other emerging technologies, to promote the branch, LARL and its services.
  • Provides library tours, orientation and instruction to community members.
  • Keeps abreast of and promotes current library services and programs to customers.
  • Participates in collection selection and deselection in conjunction with the Collection Development Librarian.
  • Arrange and display materials to promote collection and increase circulation.
  • Performs all circulation related functions.
  • Assists customers with the location and use of library materials.
  • Assists customers with printing, photocopying, faxing and scanning.
  • Collect and accurately record fines, fees, service charges and prepare monthly bank deposits.
  • Responsible for keeping the library looking clean and attractive.
  • Keeps abreast of policy, procedural and instructional changes.
  • Assist with the training and direct the work of staff and volunteers under the direction of the appropriate supervisor.
  • Watch for and recognize security risks and thefts to ensure a safe and secure environment.
  • Participates in regional library committees, teams and projects.
  • Keep abreast of local, statewide, and national issues that may affect library services and the library community.
  • Conducts and attends meetings and training sessions.
  • Performs related duties as assigned.

Other:

  • Pick up and sort mail.
  • Balance the cash drawer and make deposits as needed.
  • Perform minor housekeeping duties, such as dusting.
  • May prepare and deliver items to homebound customers.
  • Compile statistical data for reports.
  • Assist in opening and closing procedures.
  • Manages and oversees maintenance of library equipment.
  • May substitute in other LARL locations as needed.
  • Prepare book and bulletin board displays.
  • This job description is not intended as an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job.

Competencies:

  • Able to communicate effectively and interact in a friendly, tactful and diplomatic way.
  • Professional in attitude and behavior.
  • Willing to initiate communication and engage with customers.
  • Commitment to providing excellent customer service and a welcoming atmosphere.
  • Must possess good judgment and decision making skills.
  • Able to work in a busy public service atmosphere with frequent interruptions.
  • Able to maintain confidentiality and use discretion in customer relations.
  • Able to work independently or as part of a team.
  • Able to be flexible and continuously learn, unlearn and relearn.
  • Knowledge of common computer software and keyboarding proficiency.
  • Strong technology skills and familiarity with emerging technologies.
  • Able to learn and operate the online library catalog with a high degree of efficiency.
  • Able to organize work and set priorities to meet deadlines.
  • Accuracy and attention to detail.
  • Continually expanding knowledge of authors and books in a wide range of reader levels and subject areas.
  • Able to interpret and enforce library policy and procedures.
  • Able to exhibit enthusiasm for library services and library related tasks.
  • A commitment to diversity, equality and inclusion.

Qualifications:

To perform this job successfully an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/License: 

  • Graduation from a four-year college or university is preferred, but may consider an equivalent combination of library experience, training, and relevant work experience.
  • Effective customer service experience preferred.
  • A valid driver’s license.

Language Ability: 

Able to communicate clearly using English, both written and oral.

Work Environment:

  • The noise level is usually quiet with exceptions during programs or events.
  • The work schedule includes days, evenings and weekend hours.
  • Must be willing to work a flexible schedule.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to stand, walk, crouch, stoop, squat, twist, climb, push/pull, up to 40 lbs.
  • Able to use hands to grasp a barcode scanner and keyboard for extended periods of time.
  • Specific vision abilities required by this job are close vision and the ability to adjust focus.
  • Ability to drive to other locations as needed.

General Notes:

This job description is not intended to be all-inclusive. Additional details will be specified by the Executive Director.  The employee will also perform other reasonable business duties as assigned by the supervisor or other management staff.  Management reserves the right to change job responsibilities, duties and hours as needs prevail.  LARL is an at-will employer.  This job description is a guideline and does not constitute a written or implied employment contract.

Working Conditions

  • This is a full-time salaried, exempt position requiring some evening/weekend hours.
  • Place of employment is the Breckenridge Public Library with occasional travel to other branch libraries as required.
  • Benefits include: Paid single health and life insurance; paid holiday, vacation & sick leave; optional dental insurance, vision insurance and AFLAC insurance options; optional deferred compensation plan; flexible spending plan; enrollment in Minnesota Public Employees Retirement plan (PERA); F.I.C.A.
  • Six-month orientation period.

To Apply:  

Application forms are required  and should be submitted to:
Human Resources, Lake Agassiz Regional Library
118 5th St S, Moorhead, MN  56560
E-mail: larlhr@larl.org  Fax:  218-233-7556.

Applications accepted until the position is filled.

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